Contact + FAQs

Hours of Operation 

Sunday-Thursday, 9am-5pm

by appointment only


Email Address 

admin@mahinatherapy.com 


Phone Number

(509) 850-0269


**Please allow for 48 hours to return calls and emails**


Due to a high volume of phone inquires, we are currently asking folx to reach out via email for a quicker response! 


Fax Number 

(833) 717-2687


Mailing Address

522 W. Riverside Ave. Suite 5018

Spokane, WA 99201

Please note: Mahina Therapy is currently accepting ADHD+Autism Evaluation clients for May 2025 waitlist!

Client Portal 

FAQs

Where are you located?

Currently, Mahina Therapy PLLC is a primarily virtual practice with the option of in-person appointments by request. 

How does virtual/online therapy work?

Mahina Therapy PLLC conducts virtual/online services via a HIPAA-compliant platform. You will receive a unique link for sessions prior to every appointment. If you do not receive a link, please notify your clinician right away so they can provide you with the appropriate link. 

For virtual/online therapy, you as the client are required to be located in the state that your clinician is licensed in at time of the appointment as well as have access to a private space. 

What insurances do you accept?

Please look at our Fees + Insurance tab

Are you currently accepting new clients?

Kaylee Torres, LMFT is not accepting new individual or relational clients. She is only accepting clients for Immigration Evaluations. They are accepting ADHD+Autism Evaluation clients for their 2025 waitlist.

Suzanne Dilitto, LMFT is only accepting new relational clients and Gender-Affirming Surgery Letters. They are not accepting individuals clients. 

Tess Bourbeau, student intern is accepting both individual and relational clients. 

When will I be seen? Will I be added to a long waitlist?

We take great pride in our admin team and their turnaround time to respond to client inquiries within 24-48 hours during hours of operation (see above for hours). 

If you are seeking Gender-Affirming Surgery Letters from Suzanne Dilitto, we will be able to get you scheduled within two weeks of contact.

If you are seeking individual therapy or relationship therapy from Suzanne Dilitto, they are not currently accepting ongoing clients at this time.  

If you are seeking Immigration Evaluations from Kaylee Torres, we will be able to schedule you within three weeks of contact. 

If you are seeking ADHD+Autism Evaluations from Kaylee Torres, we are currently adding clients to the March 2025 waitlist. 

If you are seeking EMDR Consultation or Supervision from Kaylee Torres, we will be able to schedule you within three weeks of contact. 

If you are seeking individual therapy from Tess Bourbeau, we will be able to get you scheduled within two weeks of contact. 

Currently, Mahina Therapy PLLC has a waitlist for EMDR services with Kaylee Torres. If we expect that waitlist will be more than six months, we will stop accepting people on that waitlist. 

When is my therapist available to meet?

Mahina Therapy PLLC allows for all clinicians to make their own schedules for what best accommodates each clinician's needs and lives. Clinicians may offer clients a spot outside of their regular schedule, but that is up to the clinician's discretion and not to be expected.

Kaylee Torres' days and hours are 1pm-5pm, Sunday - Thursday. 

Suzanne Dilitto's days and hours are 9am-5pm on Sunday + Monday + Tuesday, and 9am-1pm on Wednesday.

Tess Bourbeau's days and hours are 9am-5pm on Wednesdays + Thursdays. 

I'm seeing a student intern - what does this mean?

Mahina Therapy PLLC currently offers student internships following an interview process. If you are meeting with a student intern, that is so exciting! You are meeting with someone who has the passion and dedication from being new in the field of therapy. This also means that they will record all of their sessions with you so that they can better grow their skills as a clinician to better serve you and others. They are currently in weekly supervision with Kaylee Torres, Owner and Clinical Director at Mahina Therapy PLLC.